Price Match Policy
Esoteric Horticulture will price match all major online and physical hydroponics retailers for product on a like for like basis.
We also price match Amazon and Ebay at our discretion.
Item must be in stock at store being price matched.
If you find a product cheaper elsewhere just give us a call or use our online form (click price match button underneith the add to cart button on each product) to submit your request and we’ll respond within the hour during our shop open hours.
Submit A Price Match
To submit Price Match, look for the button below on the product page:
...this allows you the opportunity to...
allow us to match or beat any competitors price!
If the request is urgent please call us on 01483 594 484.
Esoteric Order Fulfilment Promise
At Esoteric, when you place a order with us, you can be assured you will get the best service possible.
We want you to have the confidence when placing an order, there won’t be unforeseen problems which is why we’re introducing a new order fulfilment for all orders. This ensures that when ordering from us, you don’t have to wait for your items if they’re not available.
If a product is not available, where possible, we will provide an alternative product that is of equal or greater value than the one ordered, so there are no delays and that you have everything you need when your order is delivered.
And don’t worry if you would rather wait for the original item(s), as we will get in touch with you prior to doing this to make sure you are happy with any replacements we propose.
If we are unable to get in touch, we will despatch your items without a replacement and the original product placed on back order and despatched as soon as it is available.
This ensures that you can order from us in complete confidence and get your entire order first time around.
Terms and Conditions
- You will be contacted within 24 hours once we know your items are on back order. Please check your emails, and your spam folder in particular
- The 24 hour contact will be made during shop hours Monday-Friday 9.00-5.00
- You will be offered the most suitable alternative should your item be out of stock at time of purchase
- We will be in touch with you before any substitutes are shipped
- The replacement item will be of equal or greater value than the product originally ordered
- If you’re made aware that a product is currently out of stock at the time of purchase, you won’t be eligible for an upgrade
- Your goods will be held for 24 hours until we receive confirmation from yourself regarding a product swap
- Once a replacement item is confirmed, we cannot make any changes to your order as your order will be sent to be picked, packed and despatched
- We cannot be held liable for any conflicts and resulting damages, once a replacement item has been agreed upon. To ensure a replacement item is compatible with the rest of the order, please discuss this with one of our team
- If you would like a refund for one of the items we have substituted, we can offer this up to the value of the original item ordered
- If there is no suitable alternative, we will provide an ETA on the original product ordered
- Upgrades can only be applied to individual or standalone products as we are unable to upgrade kits
- The rest of our website’s terms and conditions apply
- This Order Fulfilment scheme starts on 6/1/2021
