Frequently Asked Questions
-
It is easy to verify our company exists. (Our company registration number is 07256101.) Additionally, if we did not send goods, the news would spread quickly and we would end up without a business, which after all the hard work we've put into it, would be ridiculous. Also one of the main reasons that we put our business on the web is to provide the good, honest and efficient service that our customers deserve. Too many companies offer a poor service.Was this answer helpful?
-
Online credit card payment is the fastest because payment is instant and can be performed from your computer. If you want the fastest service, please pay by depositing money directly into our bank account. All you have to do is to go down to a local Bank quoting the following details: Name of account: Esoteric Horticulture Ltd, the sort code, and account number will be given to you when you call. Once you have deposited the monies into our account give us a call, again we normally despatch the same day as receiving the order.Was this answer helpful?
-
Call us on 01483 596484 to place your order. We will quote you the cost for your order including delivery. All you have to do is to go down to a local Bank quoting the following details: Name of account: Esoteric Horticulture Ltd, the sort code, and account number will be given to you when you call. Once you have deposited the monies into our account give us a call, again we normally despatch the same day as receiving the order.Was this answer helpful?
-
-
We prefer payment by cheque, bank transfer, cash (registered or special delivery only by post), postal orders, and crypto currencies. Online payment options incur a surcharge to the merchant (which we absorb).
Additionally, if you are paying by cheque, bankers' draft, or crypto we do not dispatch goods until payment is confirmed. We would prefer to send goods immediately, but we have experienced an unacceptable level of fraudulent orders. We apologise in advance to our genuine customers.
Was this answer helpful? -
-
-
YES :) we sell to any country and we already have customers in Canada, USA, Russia, Europe and arid regions, such as Mexico, Israel and Australia. We now promote Esoteric Horticulture extensively outside of the UK because of the unique product range that we carry. If you wish to purchase a hydroponic system, please note that they are quite heavy and therefore can be relativity expensive to export. Extra shipping costs are calculated in the shopping cart when you check out, a surcharge may be applicable on some items however we will email you to inform you of this if this is the case once you have checked out, if you do not agree to the surcharge we will refund your money straight away.
Also if is worth highlighting that the heaviest part of a HydroPod system is the expanded clay grow media, which is nearly as dense as water. A four pod HydroPod system requires 45 litres of clay (approximately 45kg of clay) and therefore if you can obtain your own clay, you may save money. You can now buy our hydroponics systems with and without clay to make the shipping cheaper.
Was this answer helpful? -
-
-
The vast majority of our products are held in stock and you will be notified of any potential delay within 24 hours. All Esoteric hydroponic systems are held in stock and the HydroPod, HyperPod and Multi-Pod systems are constructed in-house, ensuring that we are never out of stock of our best selling items. Most nutrients, growth accelerators, lamps, reflectors, ballasts and grow media are held in stock. Please note that we occasionally and unexpectedly receive large orders which can make the most organised stock control erratic, although we aim to minimise delay for all concerned. For example, we fulfilled an order for approximately 12 × 24 pod HydroPod systems within two days without disrupting any other customer orders.
Note that interest in hydroponics is subject to moderate seasonal variation and that indoor gardening is subject to ambient temperature. It is not unheard of for our experienced and regular customers to order the same products when there is a large change in temperature. For example, we had previously experienced an unexpected shortage of CO2, although this is unlikely to happen again. If you would like to check the suitability of a product, or reserve items of stock, please telephone during working hours, or leave a message (with your contact information) on our telephone answering machine.
Was this answer helpful? -
-
-
We offer free, lifetime support to customers of our Hydroponics systems. We also offer free support with all products sold by us because we know that people can be unsure about matters such as two part nutrient, or our range of lamps. Please telephone, EMail or visit for assistance. Please note that we do not provide support via mobile 'phone text messaging because it takes too long to decode the messages and send suitable replies.
Please note that we do not advocate or encourage illegal use of our equipment. If you request advice that can only be used for illegal purposes then don't be surprised if we finish the conversation abruptly.
Was this answer helpful? -
-
Our return and refund policy can be found here: https://1-hydroponics.co.uk/terms-and-conditions.htmlWas this answer helpful?
-
In recent years it has come to our knowledge that some people use this equipment and information on the subject of hydroponics for illegal activities. Therefore, Esoteric Horticulture Ltd, the staff of Esoteric Horticulture Ltd and Jeffery Winterborne do not advocate breaking the law, nor is this Publication, CD-ROM or Web Site intended to encourage or promote the use of illegal substances or activities.Was this answer helpful?
-
Yes, our privacy policy can be found here: https://1-hydroponics.co.uk/privacy-policy.htmlWas this answer helpful?
-
Yes, all nutrient feed schedules can be found here or at the bottom of each nutrient category page.Was this answer helpful?
